Shipping

Shipping rates

Postage is usually included in UK domestic deliveries, depending on the size and weight of the parcel. Shipping costs to the rest of the world will be determined by a combination of their weight and the shipping destination, and delivered by a reputable courier. If your country does not appear in the destination list, please contact Rachel directly using the contact form. All duty charges outside of UK are the responsibility of the buyer. We reserve the right to amend the cost of shipping should for any reason we need to – although this is highly unlikely.

International customers are advised to get in touch with their local authorities in case of specific custom or import duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges are the responsibility of the customer. Rachel Wood Ceramics does not accept any liability for additional taxes and charges relating to clearing your goods through customs.

Delivery times

United Kingdom 3 - 5 working days from dispatch

Europe is generally 3 - 7 working days from date of dispatch

Rest of the World 7 - 10 working days from dispatch. (Subject to Customs & Duty)

Customer information

You will be required to provide the full name and address of the recipient, and a contactable phone number, should the courier have difficulty in finding the location. You will receive an email to confirm your items have been despatched which will also contain a tracking link. All orders are trackable. You will be sent a link to the tracking details which is included in your dispatch confirmation which is sent to you via email.